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Branded Gift Boxes & Welcome Packs
Whether you need a luxury gift box for new customers, an engagement piece to convert prospects, or a branded pack to mark a key moment in the customer relationship - Relish takes it from idea to doorstep, for B2B and B2C brands alike.
Our partners
Bespoke brand packs built around your customer journey
For over 10 years, Relish has designed, produced and fulfilled bespoke physical pieces for B2B and B2C brands that want to make an impression. We’ve delivered more than 700,000 items across retail, B2B and B2C – everything from new customer welcome kits to corporate gifting sets and loyalty rewards.
We don’t just make the box. We design the merchandise that goes inside it, source the right product partners to complement your brand, and gather insight from recipients so you know exactly what landed. One brief, one team, one point of contact.
Why choose Relish for your next customer engagement campaign
Creating something that genuinely reflects your brand – and arrives at exactly the right moment – takes more than a supplier. It takes a team that understands the whole picture.
Over 10 years experience
We’ve been designing and fulfilling bespoke branded items for over a decade. That experience means fewer surprises, better quality control, and lead times we can actually stand behind – at B2B and B2C scale.
Tailored to your brief
We start with your customer, your moment, and your message. We build the concept, the contents, and the packaging around what you’re trying to achieve – whether that’s delighting a consumer or a corporate partner.
Everything under one roof
Merchandise design, product sourcing, print, packaging, fulfilment, and recipient insight. You don’t need to coordinate multiple suppliers – we do it all, and we’re accountable for the outcome.
Where do bespoke packs make the biggest difference?
Physical moments in the customer journey tend to be the ones people remember. Here’s where B2B and B2C brands typically use Relish to make them count.
A beautifully produced pack at the start of a customer relationship signals that the experience they're buying into is the real thing. Whether it's a new car handover, a first subscription box, or a premium retail purchase - first impressions last.
A physical, branded piece sent after an enquiry, a meeting, or a sales conversation is far harder to ignore than an email. For B2B brands nurturing client relationships and B2C brands converting prospects, a well-executed pack moves people.
Turn a transaction into a relationship. A considered follow-up pack after a high-value purchase - a kitchen, a sofa, a holiday - reinforces the buying decision, reduces returns anxiety, and sets the tone for everything that follows.
Mark the moments that matter to your best customers - a first anniversary, a spending threshold, a membership renewal. A physical reward lands differently to a discount code, and tells customers their loyalty has genuinely been noticed.
Win back lapsed customers with something worth opening. A well-timed, well-produced pack cuts through in a way that a re-marketing email rarely does - and gives your brand a second chance to make a strong impression
Build anticipation before a holiday, wedding venue, or live event with a pack that arrives at the point of booking. It turns a confirmation into a moment - and gets people excited about what they've committed to.
Give your channel partners the best possible start. A branded welcome kit signals that you're invested in the relationship and sets expectations for how you work - before a single meeting has taken place.
Why do bespoke physical packs work?
In a world of digital noise, a well-executed physical pack is still one of the most effective ways to make someone feel like a brand has genuinely invested in them. It arrives in their hands, and provides an impactful, physical moment impossible to replicate through digital methods.
For B2C brands, the moment of unboxing matters. A customer receiving a welcome pack at the peak of their excitement about a purchase is in exactly the right frame of mind to be delighted – and that delight converts into loyalty and advocacy. For B2B campaigns, a considered, well-produced pack signals professionalism and genuine investment in the relationship.
What can go in your bespoke box?
Relish designs the box and everything inside it. We produce branded merchandise, source partner products, and handle all print and packaging – so the bespoke offering feels considered from the outside in, whether it’s heading to a consumer’s home or a client’s office.
Custom-designed items carrying your brand - printed, embossed, or engraved to your spec. From notebooks and tote bags to apparel and drinkware, we design and produce everything on your behalf.
Relish identifies and secures complementary products from brand partners that fit your recipient, your brief, and your brand values - adding genuine value to the pack without you lifting a finger.
Welcome letters, offer cards, how-to guides, and supporting print materials - all designed and produced alongside the pack so the whole thing feels considered and cohesive, inside and out.
Premium ambient food and drink adds a personal, celebratory touch to welcome and gifting packs. From artisan confectionery to craft drinks, we source products that feel like a genuine treat.
Skincare, fragrance, and wellbeing products elevate the feel of any luxury customer experience pack. Relish sources items that complement your brand and give recipients something they'll actually use and remember.
From tech accessories to travel goods and stationery, we source lifestyle items that feel genuinely useful and on-brand - the kind of thing recipients keep on their desk, not in a drawer.
What our clients say
Our latest client successes
See how B2B and B2C brands have used Relish’s services to create standout customer moments, support acquisition campaigns, and build lasting loyalty.
Ready to build your branded package?
Contact our team today to arrange a free, no-obligation consultation.
Latest insights
Ideas, thinking, and practical guides from the Relish team – covering influencer sampling, product discovery, and what’s working in brand marketing right now.
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