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Frequently asked questions
Can I sample full size items?
The quick answer is yes, but all samples/ products are subject to testing and approval. Relish can advise throughout the process.
Can I sample Hazardous Materials (hazmat)?
This is dependent on the particular classification of hazmat and which retailer you wish to work with. Some retailers may not have the insurance to do so, in which case Relish will advise in the early stages of planning. Some retailers may require additional packaging, some may have a size limit on haz mat, or some may be totally ok.
Can I sample products with glass packaging?
This is the most difficult material to distribute but Relish does work with 3 partners who can accept glass, ask us for more information.
Can I sample more than one item?
Relish has executed multi product samples in the past, this is mainly to achieve the following: Lower cost per sample* or for multi occupancy households**.
*if someone has a brief with a very strict, low budget, Relish may offer to enquire about placing multiple (usually up to 3), samples into one customer order. This can help lower the unit cost. **if a brand is trying to encourage everyone in a house share or family to try a product, they may wish to sample to enough people in that household; For health and safety reasons and P&P restrictions, this may still be capped to 3 samples – but can help achieve this objective. Please ask Relish for more information.
Can I find out delivery details before I confirm my order?
In order to protect and respect our retail partners crucial supply chains, this information is typically kept confidential until sampling orders are confirmed. However, at Relish, we understand that this my be restrictive if you need a delivery address before you can release stock and thus confirm an order. In this instance, we can provide some information – however it is stipulated that no deliveries should be attempted until authorised by Relish. Any unauthorised deliveries can be rejected and no responsibility is taken for them.
Can you forecast sales uplift for my sampling campaigns?
Relish’s service is to provide our sampling advertisers with a guaranteed audience. Therefore, we can not necessarily commit or confirm to the sales uplift of your sampling campaign. However, if this is a crucial requirement, Relish can conduct an estimated forecast but will require the following: sales data from your previous 3 sampling campaigns, confirmation of the audience and sample format of the previous 3 campaigns and an understanding of concurrent ATL activity during both the previous 3 campaigns and the campaign being executed by Relish.
When do I have to pay for my campaign?
If Relish can obtain credit insurance on your business, you will be invoiced when the first sample is delivered and standard credit terms are 30 days*
*some accounts may be granted longer based on trading history.
How long does it take to plan a sampling campaign?
How quick can you go? If the space is available, Relish can execute campaigns from start to finish, in under a month. If you are hoping to execute a ‘full months run’ with one of our retailers, there may be a 3 month lead time to have a clear month.
How do I know my samples went out?
It is in everyone’s best interests that all of your samples are distributed accordingly: the warehouse runs quality control measures so approx. 1 in 5 orders are checked by managers. Retail partners want as many samples to go out as possible so that they can please as many of their customers with your products as possible. Outside of this, Relish will place a ‘dummy order’ during your campaign, we will provide imagery of this. The warehouse will also issue a ‘certificate of insertion’ when the last sample is dispatched.
I have a loose insert, can I include that with my sample?
Relish strongly advises that the insert is attached to the sample. If it is loose, there is room for risk that the sample won’t be received with the insert. Relish can advise on attaching these items, or can forecast the actual risk of products not being delivered together. If you do still want to include a loose insert, there is an additional cost for this which is sometimes the same cost as attaching your insert.
Can I segment an audience from your selected retailers?
Typically, this is a no. If you are trying to select a specific type of consumer, Relish will advise the best retailer(s) to do this, without needing to segment them. Despite this thought, relish are working with new retail partners who may be able to offer some segmentation, e.g. geo, family/ non family, 18+ – please ask for more information.
Can you sample products with allergens?
Relish have a list of retailers who CAN sample products with allergens, these partners typically have a supply chain which is clearly communicated as not being suitable for allergies. Similarly, Relish does have some retailers which are NOT suitable for allergens as their customers have not be prewarned and we can not guarantee that consumers without allergies won’t be receiving these samples. Relish will advise when planning your campaign.
Relish sounds like a great place to work, can I join the team?
Relish is always looking for new talent, drop us a line with your CV and information about yourself and we can let you know what opportunities we have available!
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